Terms and Conditions

1. Introduction

Welcome to HK Hubs Online! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchases.

2. Definitions

• “We,” “Us,” “Our” refers to HK Hubs Online.
• “You,” “User,” “Customer” refers to any person accessing or purchasing from our website.
• “Products” refer to gifts, digital game top-ups, and other items sold on our website.

3. Eligibility

• You must be at least 18 years old or have parental/guardian consent to use our services.
• By placing an order, you confirm that the information provided is accurate and complete.

4. Orders and Payments

• All orders are subject to availability and payment confirmation.
• We accept various payment methods, including credit/debit cards, e-wallets, and bank transfers.
• Once an order is placed, it cannot be canceled or modified unless stated otherwise.

5. Game Top-Ups

• Digital top-ups are delivered instantly or within the specified time frame.
• It is the customer’s responsibility to enter the correct player ID and game details.
• We are not responsible for delays caused by incorrect information or technical issues beyond our control.

6. Shipping and Delivery

• Digital items (game top-ups, e-gift cards) are delivered via email or direct account recharge.
• Physical products (gifts, accessories, etc.) are shipped within the estimated time frame provided at checkout.
• We are not responsible for delays due to couriers, customs, or unforeseen circumstances.

7. Refunds and Returns

• Digital products (game top-ups, e-cards, etc.) are non-refundable and non-exchangeable.
• Physical items may be returned within 7 days if they are defective or damaged upon arrival.
• Refunds (if applicable) will be processed to the original payment method.

8. Account Security

• Customers are responsible for maintaining the security of their accounts.
• We are not liable for unauthorized transactions caused by a compromised account.

9. Limitation of Liability

• We are not responsible for third-party service failures, including gaming platform issues or payment gateway errors.
• HK Hubs Online is not liable for any losses or damages resulting from the misuse of our services.

10. Changes to Terms and Conditions

• We reserve the right to update or modify these terms at any time.
• Continued use of our website means you accept any revised Terms and Conditions.

11. Contact Information

For any inquiries or concerns, please contact us at:
📧 Email: support@hkhubs.online
📞 Phone: +14706018980